Find where skilled time is trapped.Decide what to change - with evidence.
In 30 days, Teho shows where skilled time and cost are going, which high-value work to grow, and which low-value patterns to reduce, automate or AI-assist.
We'll send the pack, then follow up if there is a fit.
Sample / Work Profile
CSM team / 12 people / IllustrativeIf any of these sound like your week, the study is for you.
Service operations teams hire skilled people to make decisions and serve customers. They keep getting pulled into coordination, admin, rework, and process overhead. AI tools alone do not fix that, but the right intervention on the right work can.
"It takes four senior people to push one renewal through. None of them know why."
Coordination load"We added Copilot last quarter. Productivity did not move. We do not know whether to double down or pull back."
Process overhead"My top performer spent half of yesterday cleaning a spreadsheet that has been broken for nine months."
Avoidable burden30 days. One team. A clear evidence base.
Fixed scope and a fixed fee. The study starts with agreed teams and roles, captures only the signals needed to understand work patterns, then turns the evidence into a practical executive readout.
Scope
Agree the teams, roles, business question, minimal setup, and any optional privacy review before capture begins.
Capture
Map team work patterns while protecting individual privacy.
Analyse
Classify time and cost by category, name friction hotspots, and size opportunities by impact and effort.
Read out
Turn the evidence into an executive readout, a prioritised change and automation roadmap, and the optional Pulse baseline.
The evidence to make practical decisions.
Where work goes. What it costs. What to change first.
Work Taxonomy
The language of the work.
Work Profile
Where time and cost concentrate.
Hotspots
The frictions to investigate first.
Opportunities
What to change, ranked by value.
Pulse Baseline
The baseline to measure against.
Work that can be grown, redesigned or released.
Coordination, overhead, and avoidable burden.
Places to act first.
Every opportunity gets one of five routes.
Most workflows do not need AI. Some should not be done at all. Teho stays honest about which is which.
Stop
Work that no longer earns its place.
Simplify
Work that matters, but has become too heavy.
Automate
Rules-based work that moves between systems.
AI-enabled
Work where AI can do useful lifting.
Keep human-led
Work where human judgement is the value.
Every Study readout names the route per opportunity, with the reasoning behind it. Most candidates do not end up on the AI-enabled route and the ones that do are sized against realistic productivity gains, not vendor claims.
Privacy-first by design. Team-level analysis only.
Want the detail before you talk to us?
Request the Study pack and we will send the practical version: how the study works, what it produces, and how first-customer fixed-fee places are handled. We'll then follow up if there is a fit.
Is this employee monitoring?
No. The study looks at team-level work patterns. We do not produce individual rankings or activity feeds.
Do we need system integrations?
No. Teho works across the tools your team already uses, without connecting every system.
Will every recommendation be AI?
No. Most will not. Some work should be stopped, simplified, automated, or kept human-led.