The evidence layer for AI transformation
Before you buy more AI,
see which work
is consuming time.
Teho shows how work really happens at team level, sizes opportunities by value, and measures whether AI, automation or redesign improve the work over time. No individual monitoring.
Baseline in 30 daysTeam-level evidenceNo integrations
Built from experience inside
Why now
AI decisions are being made without evidence.
Companies are making expensive AI, headcount, capacity and operating decisions without evidence of how work really happens.
What should grow or shrink?
Separate high-value work from the low-value load absorbing capacity.Where does AI really belong?
Find repeatable, high-friction patterns where AI or automation can help.Did the work improve over time?
Measure whether AI, automation or redesign changed the shape of work.The old way is over
Protect your team from workshops, interviews and timesheets.
Subjective, slow and difficult to defend. Teho gives you decision-grade evidence that protects individual privacy.
Teho makes work visible
See the shape of work before you decide what to change.
Teho turns team-level signals into evidence: where time and cost concentrate, which work creates value, and where AI, automation or redesign should go next.
Overview
Northstar · Service & Commercial Ops
Work mix of the reported 82% · team-level
32%
20%
21%
19%
8%
Human judgement · protect & grow
Core execution · AI-enable
Coordination · simplify
Overhead · automate
Burden · stop
High-value work
Judgement, negotiation & coachingProtect & grow32%
Core service executionAI-enable selectively20%
Named friction
Report built by hand£129k/yr5.0%
Hunting for customer information£104k/yr4.0%
Reconciling numbers£91k/yr3.5%
Double data entry£65k/yr2.5%
Burden
Chasing decisions£52k/yr2.0%
Answering repeat questions£39k/yr1.5%
£481k named friction inside a £1.2M low-value load£300–450kRecoverable · illustrative
Named friction hotspots
Ranked by observed load · team-level
Largest named friction£481k
Six repeated problems inside a £1.2M low-value load.
Report built by hand£129k/yr
5.0%Hunting for customer information£104k/yr
4.0%Reconciling numbers£91k/yr
3.5%Double data entry£65k/yr
2.5%Chasing decisions£52k/yr
2.0%Answering repeat questions£39k/yr
1.5%£481k named friction inside a £1.2M low-value load£300–450kRecoverable · illustrative
Ranked opportunity portfolio
Sized routes · first changes
Automate report assemblyReport built by hand
£129k/yrAutomateSimplify customer lookupHunting for customer information
£104k/yrSimplifyAI-enable service prepCore service execution
£240k/yrAI-enableStop duplicate entryDouble data entry
£65k/yrStopKeep negotiation human-ledJudgement and coaching
32%ProtectEvery route is assigned to stop, simplify, automate, AI-enable or protect, so the recommendation is specific enough to act on.
£300–450k recoverablePulse impact
Baseline vs current quarter
BaselineCurrent
Measured against the Baseline, same cohort & method+8 ptsHigh-value work · illustrative
See how work happens
Teho maps where skilled time and cost concentrate, at team level, across every tool.
Work Profile →Decide what to change
Every opportunity is sized in value and routed: stop, simplify, automate, AI-enable, or grow.
Opportunity Portfolio →Prove it worked
Pulse monitors change over time — so you can show the work actually improved.
How Pulse tracks change →Pulse
Then shows what's changed
Pulse learns each team’s working rhythm, notes the one-week blips, and reports the shifts that last — priced, the week they happen.
W/C 09 FEBRhythm learned
Month-end reporting spikeExpected every cycle — drawn as a band, never flagged.
—
W/C 02 MARShift
Internal reporting fell4.5% → 1.4% of team time · annotated “Reporting agent go-live”
▼ £83k/yr freed
W/C 16 MARNew work
Checking agent output appeared0 → 3.4% of team time — visible, bounded, watched
▲ +£88k/yr
W/C 16 MARFreed time
Capacity moved to customersRenewal negotiation & account health up across the team
▲ +£96k/yr of judgement work
Every sustained shift arrives as a one-page change brief: what changed, what it costs, where the time went. Illustrative data.
The Work Mix
Not all work is equal. Teho shows what to protect, improve, reduce or remove.
Every observed activity is classified by the kind of work it is. Read left to right as a decision spectrum: protect → improve → reduce → remove.
Fig · composite profile — mid-market services, n=32
Human judgement
Protect & grow
Core execution
Improve & AI-assist
Coordination load
Reduce if excessive
Process overhead
Simplify or automate
Avoidable burden
Remove aggressively
Decision routes
Every opportunity gets one of five routes.
Most workflows don’t need AI. Some shouldn’t be done at all. Teho stays honest about which is which.
Route 01
Stop
Work that no longer earns its place.
Route 02
Simplify
Work that has become heavier than it needs to be.
Route 03
Automate
Rules-based work that moves between systems.
Route 04
AI-enable
Work where AI can do meaningful lifting.
Route 05
Keep human-led
Work where the human contribution is the value.
How it works
From work signals to decisions in 30 days.
Teho captures approved work-pattern signals, classifies them into a team-level Work Profile, and turns the evidence into a prioritised change portfolio.
1
Capture
Approved work-pattern signals from agreed devices. No keystrokes, audio, video, or individual productivity scoring.
2
Classify
Every activity is grouped by work type: judgement, execution, coordination, overhead, or burden.
3
Map
The Work Profile shows where time and cost concentrate across teams, tools and workflows.
4
Decide
Opportunities are sized and routed: stop, simplify, automate, AI-enable, or grow.
The evidence pays for itself
£300–450k
Recoverable capacity identified in a single mid-market services function — named, sized and routed, inside a £1.2M low-value load.
£481kNamed friction
30 daysTo baseline
Team-levelNo individual scores
Use cases for Teho
Meet your transformation goals with evidence.
Use Teho to solve a range of business challenges.
Recover capacity, reduce complexity, target AI, and prove what changed.
Recover capacity
Hit cost-savings targets
Recover capacity by finding and targeting the low-value work. Priced & backed by evidence.Stop · simplify
Reduce complexity
See which workflows to stop or simplify — in priority order, not all at once.AI-enable
Create leverage with AI
Identify specific and quantified use cases for AI that will create demonstrable value.Protect & grow
Do more of what matters
Find the high-value judgement work that drives results — and grow it.Automate
Automate the right work
Hand off defined, rules-based patterns to your technology implementation team.Prove it landed
Show the change worked
Pulse shows whether change landed and the shape of the work improves over time.Where Teho pays for itself
Recover skilled time across every operating function.
Teho works across every function. Understand your business like never before. Make decisions about change based on evidence.
£300–450krecoverable in a typical Customer Success function · illustrative
Renewal status recoverySimplify
Account prep & QBRsAI-enable
CRM hygiene & updatesAutomate
Escalation handoffsSimplify
Renewal conversationsProtect
Rework loopsStop
£260–390krecoverable in a typical Finance operations function · illustrative
Manual control reportingAutomate
Reconciliations across systemsAutomate
Month-end closeSimplify
Invoice exceptionsAI-enable
Approvals & sign-offSimplify
Forecasting judgementProtect
£280–420krecoverable in a typical Operations function · illustrative
Status meetings & updatesStop
Cross-team coordinationSimplify
Duplicate data entryAutomate
Exception handlingAI-enable
SLA trackingAutomate
Capacity planningProtect
£240–380krecoverable in a typical Service delivery function · illustrative
Case resolutionAI-enable
Hand-back & rework loopsStop
SLA reportingAutomate
Knowledge lookupAI-enable
Scheduling & dispatchSimplify
Quality reviewProtect
The Teho platform
One product. Two capabilities.
Teho Baseline establishes the first picture of the work — and the first opportunities.
Teho Pulse monitors change, adoption and outcomes over time.
Baseline · fixed scope
Teho Baseline
Thirty days from deployment to leadership readout. A fixed-fee first picture of the team’s work — with the first set of high-value opportunities, priced and routed.Fee£12–20k
by team size
Duration30 days
TermFixed Fee
credited vs annual
OutputLeadership readout + Pulse baseline
- One team or function, one sponsor
- Privacy-protecting observation for 30 days
- Work catalogue, Work Profile, Hotspots, Opportunities
- Full leadership readout and portal access
Pulse · recurring
Teho Pulse
Measures change against the Baseline. Each cycle answers three questions: is low-value load falling, is high-value work increasing, and where can we improve next.Fee£3–5k/mo
by team size
DurationOngoing
TermAnnual
Subscription
OutputContinuous Improvement
- Ongoing pulse against the Baseline
- Work-mix movement, adoption evidence, capacity recovered
- Refreshed opportunity portfolio each cycle
- Quarterly executive readout and decision pack
Priced against the decision, not the seat: the Baseline costs less than one consultant-month and covers the first two months of an annual Pulse term. The subscription runs at a low single-digit percentage of the team cost it explains. No seat-based pricing — we measure work, not workers, and price the same way.
Why operators choose Teho
The clarity of process mining, without the cost or IT project.
01 · Coverage
See the full picture
Teho studies the whole working week at team level, not just event logs from one or two systems.02 · Low lift
No manual effort
No workshops, timesheets or self-reporting. The evidence base is built from approved work-pattern signals.03 · AI fit
Honest about AI
Every opportunity is routed to stop, simplify, automate, AI-enable or grow, so AI is used where it genuinely helps.04 · Speed
A baseline in 30 days
Leadership gets a clear baseline, first opportunity set in 30 days, without a disruptive and lengthy project.Trust
Privacy by construction. Team-level evidence.
No individual-level views.
Teho is designed to answer operating questions without creating individual rankings, leaderboards or manager-facing activity feeds.
What the agent does
A Teho agent is deployed centrally to agreed devices. It captures approved work-pattern signals for that Baseline and excludes keystroke, credential, microphone, camera, audio, video, and open-ended device-history capture paths.
P1 · Purpose-led
Every Baseline starts from a defined business question and is tailored with context about your team, your strategy and your goals.P2 · Minimum capture
Capture is limited to the approved Baseline scope, with exclusions agreed before deployment.P3 · Team-level evidence
Reporting is designed for team and workflow insight, with cohort thresholds that suppress patterns that are too small.P4 · Client-controlled
Scope, capture settings, reporting audience, retention and deletion are agreed upfront and held stable.Privacy explainer
Teho is built to protect individual privacy.
See how Teho creates decision-grade, team-level evidence whilst protecting every employee’s privacy. No individual's activity is visible — even by us.
Questions
The questions every COO asks on the first call.
How is this different from process mining we already paid for?
Process mining is a tool: it gives you per-event logs, system by system. Teho is a service: we use approved work-pattern signals, including event data where useful, to produce a human-readable map of the work pattern, priced and ranked.
If you already have process mining, Teho sits above it. The Work Profile is the leadership-readable layer the tool does not produce, and the portfolio is the prioritisation it cannot make for you.
Do we have to install anything? Track time?
A Teho agent is deployed centrally to the devices in scope by your IT team, typically through managed deployment. No timesheets, no individual productivity scores, no new SaaS for the team to roll out.
The agent captures only the work-pattern signals approved for the Baseline. There are no keystroke, credential, microphone, camera, audio, video, or open-ended device-history capture paths.
What does "team-level only" mean in practice?
We aggregate and suppress the evidence before playback, with cohort thresholds agreed in advance. Teho does not produce individual scorecards, manager dashboards, or productivity rankings.
The operating question is: which work should change? Not: which person should be watched?
Why 30 days? Why not faster?
Around four weeks of observation is the minimum window we trust for representative work patterns. Shorter reads tend to over-index on one-off meetings, month-end effects, or unusual delivery cycles.
The usual rhythm is scope and privacy setup first, then the observation window, then the Work Profile, opportunity portfolio and leadership playback — a baseline in 30 days.
What's the typical fee, and what drives it?
Baselines are £12–20k by team size (15–30 / 31–60 / 61+ people). Pulse is £3–5k a month per team. The Baseline covers the first two months of an annual Pulse term. No seat-based pricing.
Pulse is the ongoing record that shows whether the shape of work improved after change — every shift detected, priced and reported against the Baseline.
Who do you build with — and who don't you?
Teho is built for UK services functions with a clear sponsor, a real operating question, and a team large enough to produce meaningful team-level evidence.
We pass when the brief is individual productivity scoring, open-ended monitoring, or a vague request to “find efficiencies” without a business question.
How do we know it actually worked, a quarter later?
Pulse compares the changed work against the Baseline. It shows whether low-value load fell, high-value work grew, and where new friction appeared.
A flat or negative result is still useful: it tells leaders the change did not land, or that it moved burden somewhere else.
What happens to the data after the engagement?
Retention, deletion, access and processor obligations are agreed in the DPA before the Baseline starts.
If Pulse is used, the baseline is retained only to measure change. If not, the evidence is removed on the agreed timeline after the engagement closes.
See how work really happens
Before you buy more AI, see which work is worth changing.
Request a demo and we’ll walk you through the evidence layer: how Teho maps the work, sizes the opportunities by value, and measures whether change improved the work — at team level, with no individual monitoring.
Do better work.