Buyer question
Should we automate the task, add AI or redesign the work?
Should we automate the task, add AI or redesign the work?
Start by removing work that should not exist, then simplify the flow before choosing automation or AI. Use automation for stable rules, AI where bounded interpretation helps, and redesign when handoffs, ownership or incentives are the real constraint.
- Intent:
- Question
- Reviewed:
- 2026-07-19
- Expires:
- 2026-10-17
Use this answer to avoid automating waste or adding AI to a broken operating pattern. The decision is the smallest safe intervention and the evidence required to review it.
Decision detail
What to check before acting
Remove and simplify first
Challenge duplicate approvals, avoidable handoffs and unnecessary reporting before adding a new technical layer.
Choose the intervention by the work
Stable repeatable rules suit automation; bounded interpretation may suit AI; structural ownership and flow problems require redesign.
Primary sources
- Owner
- Growth / Website
- Reviewed
- Expires
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