Featured essay
The Self-Improving Company
Deep understanding of how humans and AI work, connected to a shorter cycle of change and learning.
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Research
8 publications
Transformation Still Has an Open-Loop Problem
Why the learning cycle has to become part of the way a company operates.
What Is Actually Happening to the Work?
The difference between seeing activity and understanding the business.
A Company Is Not One Agent
Understanding the system formed by people, AI, software and the work between them.
Every Intervention Is Also an Experiment
Choose changes that improve the work and help you understand what to do next.
Getting Better at Change
How one improvement should make the next decision better informed.
Beyond the Fixed Target Operating Model
How to keep a clear direction while the business learns its way forward.
From Strategic Intent to Verified Operating Change
A working design theory for the self-improving company